Customer Notice

🔴Important Customer Notice: Unauthorised Seller Activity on Amazon

At Pure Wiff, we take product quality, safety, and customer experience very seriously.

It has come to our attention that certain Pure Wiff Hanging Pod fragrances, namely Lavender and Timber Trails, are presently being listed on Amazon India by an unauthorised third-party seller. These listings are being fulfilled by the seller directly (Fulfilled by Merchant) and are not sold, supplied, or managed by Rayverie Consumer Pvt. Ltd. (Owner of Pure Wiff).

Authorised Seller Information

Pure Wiff products are sold exclusively by Rayverie Consumer Pvt. Ltd.
Any product offered for sale under the Pure Wiff name by any other seller is unauthorised and illegal.

How to recognise an authorized Pure Wiff seller on Amazon:

  1. Be cautious of listings with unusually low prices, as these may indicate unauthorized sellers.
  2. Always check the seller name — genuine Pure Wiff products are sold by Rayverie Consumer Private Limited.


What this means for customers

  • Only products sold by Rayverie Consumer Pvt. Ltd. are guaranteed to be genuine, freshly manufactured, and quality-checked by us.

  • We do not control or verify the sourcing, storage, packaging, or contents of products sold by unauthorised sellers.

  • Any issues relating to authenticity, fragrance quality, leakage, packaging damage, or performance arising from such purchases are outside our control.


Limitation of Liability

Rayverie Consumer Pvt. Ltd. shall not be liable for any product, complaint, damage, loss, or dissatisfaction arising from purchases made from unauthorised sellers.

Steps we are taking

We are actively working with Amazon India to resolve this issue and to ensure that only authorised listings remain live. We appreciate your patience while this process is underway.

How to ensure you receive an authentic Pure Wiff product

  • Purchase directly from our official website www.purewiff.in, or

  • Ensure that the Amazon listing clearly states “Sold by Rayverie Consumer Pvt. Ltd.”

If you are unsure about a listing, we encourage you to contact us before placing your order.

Customer Support

If you have already purchased a product from an unauthorised seller and have concerns regarding its authenticity or quality, please reach out to us at info@purewiff.com with your order details. While we may not be able to offer replacements or refunds for purchases made via unauthorised sellers, we will assist you with appropriate guidance wherever possible.

Thank you for your continued trust and support.


Team Pure Wiff
Rayverie Consumer Pvt. Ltd.